Exchange Policy
At Aiza Noor (Ready to Wear), we strive to ensure your satisfaction with our products. If you have made a purchase in Pakistan and encounter any issues, we are happy to offer an exchange option under the following terms and conditions:
Exchange Period
You may exchange your purchased item within 7 days from the date of purchase.
Eligibility for Exchange
We offer exchanges for the following reasons:
Damaged Article: If the item you received is damaged.
Size Issues: If you received an item with a size issue.
Conditions for Exchange
To be eligible for an exchange, please ensure that the following conditions are met:
The article has not been used.
All tags are intact.
The packing is in its original condition.
Exclusions
Please note that the following items are not eligible for exchange:
Articles purchased on sale or at a discount.
Refund Policy
We do not offer cash refunds. Instead, you will receive a coupon of the same value, which you can use to make a new purchase either immediately or in the future.
How to Initiate an Exchange
To initiate an exchange, please follow these steps:
Contact our customer service department via one of the following methods:
Email: aizanoorpret@gmail.com
Phone: +923052526666
Provide all the required information about your purchase and the reason for the exchange.
If all the conditions for exchange are met, we will provide you with the address to ship the item back to us.
After Receiving the Item
Once we receive the item, we will process your exchange and dispatch the new piece to you.
If you have any questions or concerns about our exchange policy, please don't hesitate to contact us using the provided contact information.
Exchange Period
You may exchange your purchased item within 7 days from the date of purchase.
Eligibility for Exchange
We offer exchanges for the following reasons:
Damaged Article: If the item you received is damaged.
Size Issues: If you received an item with a size issue.
Conditions for Exchange
To be eligible for an exchange, please ensure that the following conditions are met:
The article has not been used.
All tags are intact.
The packing is in its original condition.
Exclusions
Please note that the following items are not eligible for exchange:
Articles purchased on sale or at a discount.
Refund Policy
We do not offer cash refunds. Instead, you will receive a coupon of the same value, which you can use to make a new purchase either immediately or in the future.
How to Initiate an Exchange
To initiate an exchange, please follow these steps:
Contact our customer service department via one of the following methods:
Email: aizanoorpret@gmail.com
Phone: +923052526666
Provide all the required information about your purchase and the reason for the exchange.
If all the conditions for exchange are met, we will provide you with the address to ship the item back to us.
After Receiving the Item
Once we receive the item, we will process your exchange and dispatch the new piece to you.
If you have any questions or concerns about our exchange policy, please don't hesitate to contact us using the provided contact information.